Our Privacy Statement
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our online tea shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This allows us to send out the goods that you have ordered.
Our ecommerce platform is managed by a third party who will process your data to fulfil the order that you have placed.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other Dorset Tea updates.
Customer Services: If you send us an email with a customer service enquiry this will be answered and then your personal data destroyed unless you have requested to receive emails and updates from the brand.
Third Parties: We do not disclose any personal data to any 3rd Parties unless required to do so by law.
If you do receive communications from 3rd Parties connected to Dorset Tea it is because you have completed an opt-in box as part of a competition or promotion.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Your data will be retained for a 2-year period.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Ginette.Monkcom@keith-spicer.co.uk or mailing us at: Keith Spicer LTD 5 Cobham Road, Ferndown Industrial Estate Wimborne Dorset England BH21 7PN.
If you require an export of your personal data please us the contact above.
If you feel the need to complain then please contact Information Commissioners Office https://ico.org.uk
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information will be transferred to Stripe payment gateway. Your credit card details will not be stored by Keith Spicer LTD.
For details of Stripe’s security policy, please visit the Stripe website https://stripe.com/help/security
SECTION 6 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
__utmb and _utmc: The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.
__utma: Each unique browser that visits a page on our site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to our website via the same browser are recorded as belonging to the same user.
__utmz: When visitors reach our site via a search engine result, a direct link, or an ad that links to our page, Google Analytics stores the type of referral information in a cookie. This cookie gets updated with each subsequent page view to our site; thus it is used to determine visitor navigation within your site.
___utmx: We use Google Analytics with Google Website Optimizer (GWO), which is a tool that helps determine the most effective design for your site. When a website optimizer script executes on our page, a _utmx cookie is written to the browser and its value is sent to Google Analytics.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Keith Spicer LTD
[Re: Privacy Compliance Officer]
[5 Cobham Road, Ferndown Industrial Estate Wimborne Dorset England BH21 7PN]